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Privacy Policy

Updated: July 22, 2025

At Phoenix Basin Landscaping & Irrigation, LLC ("we", "our", or "us"), your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our company, including through our website, social media, or any of our services.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information – name, phone number, email address, mailing address
  • Service Information – property details, service requests, photos related to project sites
  • Payment Information – credit/debit card data, billing information (processed securely via third-party payment providers)
  • Digital Interaction Data – IP address, browser type, cookies, website usage behavior (if applicable)

2. How We Use Your Information

We use the information we collect to:

  • Provide and manage services you’ve requested
  • Respond to inquiries, service requests, or estimates
  • Process payments and maintain financial records
  • Improve our website and customer experience
  • Send service updates, reminders, or occasional promotional material (you may opt out at any time)

3. Sharing Your Information

We do not sell, rent, or lease your personal information. We may share information with:

  • Service providers (e.g., payment processors, software platforms)
  • Contractors working on your property (only as necessary for job performance)
  • Legal authorities when required to comply with the law or to protect our rights

4. Data Retention

We retain your information for as long as necessary to:

  • Fulfill service agreements
  • Comply with financial/legal obligations
  • Provide ongoing support or warranty services
    You may request deletion of your data, subject to applicable legal limitations.

5. Your Rights & Choices

You may:

  • Request access to the personal data we hold
  • Ask us to update or correct inaccuracies
  • Request deletion of your information (where legally permissible)
  • Opt out of marketing communications at any time

6. Cookies & Website Tracking

If our website uses cookies or analytics:

We may use cookies and third-party tracking tools (such as Google Analytics) to improve website functionality and understand how visitors use our site. You can disable cookies through your browser settings.

7. Account Credits & Expiration

Any approved credit issued to your account will remain valid and can be applied toward any future service with Phoenix Basin Landscaping & Irrigation, LLC.

If a credit is not used within 12 months, it will remain on your account but will no longer be eligible for a cash refund. Credits may not be transferred or redeemed for cash after that period.

8. Third-Party Links & Tools

Our website or services may include links to external websites or integrate with third-party platforms (such as payment processors or scheduling tools). We are not responsible for the privacy practices, security measures, or content of those third-party sites. Any information you provide to them is subject to their respective privacy policies.

9. SMS Communications Consent

By providing your phone number, you consent to receive SMS communications from Phoenix Basin Landscaping & Irrigation, LLC. Standard message and data rates may apply. You can opt out at any time.

10. Changes to This Policy

We may update this Privacy Policy periodically. The effective date above will reflect the most recent version. Continued use of our services indicates acceptance of any changes.